Terms of Use and Service Terms
These terms explain how this website may be used and how I generally structure advisory, diagnostic, workshop, workflow, and AI adoption support through Maximize Your Return™ — by Roy Mukai.
Specific paid work should still be confirmed in a proposal, statement of work, invoice, or engagement letter. Where written engagement terms differ from this page, the written engagement terms should govern that specific work.
Quick summary
This summary is provided for convenience. The full terms below provide the working detail.
| Area | What it means in practice |
|---|---|
| Website content | The website is informational. It is intended to help you understand my approach, not to provide legal, accounting, tax, investment, engineering, cybersecurity, insurance, or other regulated professional advice. |
| No automatic client relationship | Reading the website, sending an inquiry, booking a call, or receiving general information does not by itself create a client relationship. A paid engagement should be confirmed in writing. |
| Service scope | Scope, deliverables, timing, fees, taxes, and payment terms should be set out in a proposal, invoice, statement of work, engagement letter, or other written confirmation. |
| Client role | You are responsible for providing accurate information, timely input, appropriate access, internal approvals, and final business decisions. |
| AI tool use | AI tools may be used to support analysis, drafting, summarizing, workflow design, measurement planning, and documentation. Sensitive information should be limited or handled under agreed boundaries. |
| Results and outcomes | My work is designed to support practical, measurable improvement, but business outcomes depend on your facts, decisions, implementation, team adoption, systems, market conditions, and other factors outside my control. |
| Ownership | You may use final paid deliverables internally for your business. I retain ownership of my pre-existing templates, frameworks, workflows, methods, prompts, and know-how unless agreed otherwise in writing. |
Important: This page is a practical public-facing terms page. It should not be treated as a substitute for legal review, especially before relying on it for larger, higher-risk, regulated, or cross-border engagements.
Website Terms of Use
1. Acceptance of these terms
By accessing or using this website, you agree to use it in a lawful, respectful, and appropriate way. If you do not agree with these terms, you should not use the website.
These terms may be updated from time to time. The most recent version will be identified by the “Last updated” date near the top of this page.
2. Informational content only
The website content is provided for general informational purposes. It explains how I think about workflow improvement, AI adoption, ROI measurement, operating bottlenecks, and advisory support.
The content may not fit every organization, industry, regulatory environment, technology stack, or business situation.
3. No client relationship from browsing
Browsing this website, reading materials, downloading resources, sending an email, submitting an inquiry, or booking an introductory call does not by itself create a client relationship.
A client relationship begins only when I accept an engagement in writing, such as through a proposal, statement of work, engagement letter, invoice, or other written confirmation.
4. Acceptable use
You may view and use this website for your own internal review and decision-making. You may not use the website in a way that interferes with its operation, attempts unauthorized access, introduces harmful code, or misrepresents your identity or authority.
You should not submit information that you do not have permission to share.
Website content, intellectual property, and external links
Website content
Unless otherwise stated, the website content, wording, structure, design, frameworks, examples, diagrams, checklists, and downloadable materials are owned by or licensed to Maximize Your Return™ — by Roy Mukai.
Limited personal use
You may review the content for your own internal business evaluation. You may not copy, republish, sell, scrape, train systems on, or commercially reuse the content without written permission.
External links
The website may link to third-party websites or tools. Those links are provided for convenience only. I am not responsible for the content, practices, availability, policies, or security of external websites or third-party services.
Availability: I make reasonable efforts to keep the website useful and accessible, but I do not guarantee uninterrupted access, error-free operation, or that all content will remain available.
General Service Terms
These service terms describe general expectations for advisory, diagnostic, workshop, workflow, AI adoption, and operational improvement support. Specific terms for a paid engagement should be confirmed in writing.
1. Scope of work
Services may include discovery calls, paid diagnostics, workflow mapping, bottleneck analysis, AI ROI planning, pilot scoping, measurement planning, documentation, workshops, implementation support, and executive advisory work.
The exact scope, deliverables, assumptions, exclusions, timelines, and responsibilities should be set out in a proposal, statement of work, invoice, engagement letter, or other written confirmation.
2. Written engagement terms take priority
If a proposal, statement of work, invoice, engagement letter, or other written agreement includes terms that differ from this page, those written engagement terms should apply to that specific engagement.
This page is intended to provide general public-facing terms, not to replace the specific terms needed for larger, complex, regulated, or higher-risk work.
3. Fees, taxes, and payment timing
Fees, payment timing, accepted payment methods, deposits, retainers, milestone payments, and applicable taxes will be identified in the relevant proposal, invoice, or engagement confirmation.
Unless stated otherwise, quoted fees do not include applicable GST/HST, PST, or other taxes that may apply. Payment is due according to the timing stated on the invoice or written engagement terms.
4. Client responsibilities
You are responsible for providing accurate information, timely responses, access to relevant documents or systems, appropriate decision-maker participation, and internal review of drafts, assumptions, recommendations, and deliverables.
Delays in providing information, access, approvals, or feedback may affect delivery timing, project quality, fees, or the ability to complete the work as originally scoped.
Refunds, cancellations, and rescheduling
| Service type | General approach |
|---|---|
| Free discovery calls | Free discovery calls may be rescheduled or cancelled. If you can no longer attend, please provide as much notice as possible so the time can be made available for others. |
| Paid advisory or diagnostic sessions | Unless the written terms say otherwise, please provide at least 48 hours’ notice to reschedule or cancel a paid session. Late cancellations, missed appointments, or same-day changes may be charged in full or treated as completed bookings. |
| Workshops | Workshops usually require preparation, scheduling, and reserved time. Unless the written terms say otherwise, please provide at least 7 business days’ notice for cancellation or major rescheduling requests. |
| Project work | Project fees may include work already performed, preparation time, analysis, drafting, document review, tool setup, or scheduled delivery time. Fees for completed work, committed preparation, or approved milestones are generally not refundable. |
| Custom terms | Different cancellation, refund, or rescheduling terms may be included in a proposal, engagement letter, invoice, or written confirmation. Those written terms should govern that specific engagement. |
Practical intent: These terms are designed to be fair to both sides. I reserve time, preparation, and attention for client work; you should also have clear expectations before committing to a paid engagement.
Confidentiality and use of AI tools
Confidentiality
I will treat non-public client business information shared for an engagement with reasonable care and use it for the purpose of providing the agreed services.
Confidentiality may not apply to information that is already public, independently developed, received from another lawful source, approved for disclosure, or required to be disclosed by law.
You should identify any highly sensitive, regulated, personal, restricted, or competitively sensitive information before sharing it so we can agree on appropriate handling.
Use of AI tools
Because my work involves AI adoption, workflow improvement, documentation, and ROI-focused advisory support, AI tools may be used to assist with analysis, summarization, drafting, research organization, workflow design, measurement planning, and deliverable preparation.
AI-assisted output should be reviewed, edited, and adapted before being relied on. AI tools may produce incomplete, outdated, inaccurate, or unsuitable output, and final business decisions remain your responsibility.
If you have restrictions on AI tool use, data residency, confidentiality, privacy, procurement, or security, those restrictions should be discussed before the engagement begins.
Data minimization: Sensitive information should be limited, anonymized, summarized, or excluded where possible unless we have agreed on a specific handling approach for the engagement.
Ownership, use of deliverables, and third-party tools
Client use of final deliverables
After payment of applicable fees, you may use final client-specific deliverables internally for your organization’s business purposes, unless the written engagement terms say otherwise.
My pre-existing materials
I retain ownership of my pre-existing templates, methods, workflows, frameworks, prompts, document structures, know-how, examples, and general process materials, even when they are used to prepare client deliverables.
Client information
Your confidential business information remains your information. I may use general skills, experience, lessons learned, and non-confidential know-how developed through my work, provided I do not disclose your confidential information.
Third-party tools: Some work may involve tools such as email, calendar systems, cloud storage, document tools, analytics tools, payment providers, AI platforms, or other software. Third-party tools are subject to their own terms, security practices, limitations, and availability.
Delivery timing, changes, and termination
Delivery timing
Delivery timing depends on the agreed scope, the availability of required information, review cycles, client decision-maker input, workshop scheduling, and other dependencies. Estimated timelines are not guarantees unless expressly stated in writing.
Scope changes
Requests outside the agreed scope may require revised fees, timing, deliverables, or written approval before additional work proceeds.
Termination by client
You may end an engagement in accordance with the written engagement terms. Fees may remain payable for work completed, time reserved, preparation performed, approved milestones, expenses, or non-cancellable commitments.
Termination by me
I may decline, pause, or end work where there is non-payment, lack of required participation, inappropriate conduct, unmanaged risk, conflict of interest, unlawful requests, or a material change in scope or working conditions.
Limits, outcomes, and liability
No guaranteed business outcome
My work is designed to help you identify bottlenecks, clarify priorities, improve workflows, use AI more effectively, and measure practical operating impact. I do not guarantee specific revenue, profit, cost savings, productivity, funding, compliance, market, operational, or technology outcomes.
Client decisions and implementation
You remain responsible for management decisions, implementation choices, employee or contractor actions, system configuration, legal compliance, financial decisions, operational controls, customer commitments, and final approval of recommendations or deliverables.
Information provided
I rely on information you provide and on information available from relevant sources at the time of the work. Incomplete, inaccurate, outdated, or delayed information may affect the usefulness of the work.
Limitation of liability
To the fullest extent permitted by applicable law, my liability for any claim relating to the website or services should be limited to the amount paid for the specific service giving rise to the claim, unless a written agreement says otherwise.
No indirect loss: To the fullest extent permitted by applicable law, I should not be liable for indirect, incidental, consequential, special, punitive, lost profit, lost revenue, lost opportunity, lost data, or business interruption damages arising from use of the website or services.
Business advisory disclaimer
Maximize Your Return™ — by Roy Mukai provides business advisory, operational improvement, workflow, AI adoption, documentation, and ROI measurement support.
The services are not legal, accounting, tax, investment, insurance, engineering, cybersecurity certification, employment, human resources, medical, or other regulated professional advice.
You should consult qualified professional advisors where your decisions involve legal rights, tax treatment, accounting standards, securities or investment decisions, regulated engineering requirements, privacy law, employment law, cybersecurity obligations, insurance coverage, financing, lending, government programs, or other regulated matters.
Any examples, frameworks, scenarios, templates, pilot plans, ROI views, measurement approaches, or operational recommendations are provided to support business judgment and internal decision-making. They should be reviewed and adapted to your facts, risks, systems, people, contracts, customers, and regulatory environment.
Governing law and interpretation
Applicable law
Unless written engagement terms say otherwise, these website terms and general service terms are intended to be interpreted under the laws of British Columbia and the applicable laws of Canada.
If part of these terms is not enforceable
If any part of these terms is found to be invalid or unenforceable, the remaining parts should continue to apply as much as possible.
Questions about these terms
If you have questions about these website terms, general service terms, or how they apply to a proposed engagement, you can contact me before work begins.
Email info@roymukai.comThese terms may be updated as the website, services, tools, payment methods, AI workflows, or business practices evolve. The “Last updated” date will show when this page was last revised.